Your EnGenius product is under warranty for 3 years from the date of purchase. This warranty is only valid in Singapore.
Present this fully completed warranty form together with retailer's receipt (proof of purchase). The Product must be properly packaged in EnGenius packaging, with full accessories intact, to obtain exchange service.
The purchaser shall deliver the defective unit and collect the replacement unit to/from EnGenius Exchange Center. Otherwise, he/she shall pay all charges, duties, taxes and shipping incurred for the delivery and collection from the Exchange Center.
EnGenius will provide a new replacement unit for a faulty unit free of charge within or during the warranty period. Should the product reach end-of-life (EOL), an equivalent product will be given for replacement at the discretion of EnGenius. The warranty period on replacements for New Products is the remainder of the warranty on the original New Product or 90 days from the date of shipment of the replacement product, whichever is longer. This warranty does not cover any of the following conditions:
- Abuse, unreasonable use, mistreatment, or neglect
- Unusual physical or electrical stress or power fluctuations
- Damage caused during installation of the Product
- Damage or capacity/performance/operational resetting caused by the equipment or system with which the Product is used
- Damage caused by modification or repair not made or authorized by EnGenius
- Products whose EnGenius Serial Number and/or Material Number label have been removed, torn or defaced
- Damage caused by use of non-EnGenius packaging
- Damage caused by improper or improperly used packaging
- Damage caused by lack of ESD protection
- Products that are determined to be stolen
Operating Hours
Monday - Friday : 09.00am - 06.00pm
Closed on Saturday, Sunday and Public Holidays
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