The UID status on the IP camera’s user interface should be
“Connected” otherwise, we won’t be able to view the
camera through EnViewer.
Possible reasons why UID would be “Disconnected”:
IP camera is not connected to the router and the internet. Verify
IP camera is behind 2 NAT (Router behind router). Make sure the IP
camera is behind the first router. Better if there is just one NAT.
The router does not support UPNP Forwarding. Verify it from
- The router supports UPNP Forwarding but it is not enabled